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Aldermore celebrates Customer Service Week
The first week in October is Customer Service Week, five days dedicated to the celebration and importance of providing an outstanding customer experience.
Founded in America in 1992 (by a proclamation from the U.S. Congress), the message behind customer service week has spread across to the United Kingdom; values which are celebrated by a growing number of UK firms, including Aldermore.
Here at Aldermore, providing a personal service is ingrained into our DNA. We've been championing SMEs and UK homeowners since our launch in 2009, as well as offering savers straight-forward and jargon-free products across the United Kingdom.
But our emphasis on customer service isn't just limited to our current clients; we're committed to supporting SMEs across the UK by taking the time to understand each business as Aldermore has 11 regional offices in all the major conurbations in order to tailor a funding solution specifically for each application. We don't believe in 'computer says no.' And we never will.
But customer service week doesn't just refer to organisations championing their clients and customers, but rather asks companies to empower employees to make a difference within the business. Over the week, we'll be asking our staff to share their thoughts on customer service week on the Aldermore blog but, in the meantime, you can discover more about our emphasis on customer service in the YouTube video below.