Our Customers

Aldermore supports a vast range of customers; from a personal saver to an SME with £50 million turnover. Here you can find our growing community of customers all with their own specific financial needs.

  • What is Ratings & Reviews?

    We welcome our customers’ honest feedback and we believe that giving you access to customers' reviews is a great way of helping you to decide.

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  • How We Gather Content

    We believe in challenging industry norms to make way for a different type of banking. Find out more about our most recent initiatives to listen to your feedback.

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  • Case Studies

    Take a look at our case studies to learn more about how we've helped other business, just like yours.

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  • Treating Customers Fairly

    Treating Customers Fairly Treating customers fairly (TCF) aims to ensure an effective market to help consumers achieve a fair deal.

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11 Questions   12 Answers

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1 year, 6 months ago
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Reason for visiting the site? For my clients
Your clients industry? Other
Do you currently work with Aldermore? Yes
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Answer: 
Phillip Monks, Aldermore’s CEO, had a vision about launching a new, dynamic and vibrant bank, offering straightforward products to the consumer, combined with great value and service to UK small and medium sized businesses (SMEs).

Supported by our investor, AnaCap, we launched in 2009 and now actively lobby to help stimulate the economic environment, and challenge issues and concerns which affect everyone.
1 year, 5 months ago
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Answer: 
Have an account closing in june 2013 looking for monthly interest
1 year, 3 months ago
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1 year, 5 months ago
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Answer: 
There are different financial solutions that you can look into such as factoring and invoice discounting (collectively known as invoice finance) besides the traditional business loan and overdraft.

To read more about what Invoice Finance is, visit the Ask & Answer section of our website where you can find more information.
1 year, 5 months ago
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1 year, 5 months ago
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Answer: 
Feedback received through our different channels (customer service, regular surveys with independent organisations such as YouGov and online Ratings & Reviews amongst others) is analysed by the most appropriate person in Aldermore and changes are implemented where required.
1 year, 5 months ago
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1 year ago
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Reason for visiting the site? For my business/company
Industry: Hospitality and leisure
Number of employees: 0 – 9
Department you work in? Administration
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Answer: 
As a UK deposit taker, Aldermore and the savings accounts we provide are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme, however this is dependent on individual circumstances.

Further information about whether you would be eligible for the compensation provided by the FSCS can be found on the FSCS website.
11 months ago
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7 months ago
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Reason for visiting the site? For myself
Gender: Male
Occupation: Retired
Age: 65-74
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Answer: 
Dear StMichael,
Yes, you can transfer previous years ISA subscriptions into our ISAs. If you’re opening one of our ISAs online, simply print out and complete an ISA transfer form for each ISA you want to transfer. Or if you’d prefer, contact one of our customer advisers on 0845 604 2678 and they’ll be happy to help.
7 months ago
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