Our Customers

Aldermore supports a vast range of customers; from a personal saver to an SME with £50 million turnover. Here you can find our growing community of customers all with their own specific financial needs.

  • What is Ratings & Reviews?

    We welcome our customers’ honest feedback and we believe that giving you access to customers' reviews is a great way of helping you to decide.

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  • How We Gather Content

    We believe in challenging industry norms to make way for a different type of banking. Find out more about our most recent initiatives to listen to your feedback.

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  • Case Studies

    Take a look at our case studies to learn more about how we've helped other business, just like yours.

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  • Treating Customers Fairly

    Treating Customers Fairly Treating customers fairly (TCF) aims to ensure an effective market to help consumers achieve a fair deal.

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11 Questions   12 Answers

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1 year, 8 months ago
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Reason for visiting the site? For my clients
Your clients industry? Other
Do you currently work with Aldermore? Yes
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Answer: 
Have an account closing in june 2013 looking for monthly interest
1 year, 6 months ago
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Answer: 
Phillip Monks, Aldermore’s CEO, had a vision about launching a new, dynamic and vibrant bank, offering straightforward products to the consumer, combined with great value and service to UK small and medium sized businesses (SMEs).

Supported by our investor, AnaCap, we launched in 2009 and now actively lobby to help stimulate the economic environment, and challenge issues and concerns which affect everyone.
1 year, 8 months ago
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10 months ago
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Reason for visiting the site? For myself
Gender: Female
Occupation: Retired
Age: 65-74
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Answer: 
Hi CMU001,

We are covered by the Financial Services Compensation Scheme (FSCS).The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations.

Most depositors - including most individuals and small businesses - are covered by the scheme. In respect of deposits, an eligible depositor is entitled to claim up to £85,000.

For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000).

The £85,000 limit relates to the combined amount in all the eligible depositor's accounts with the bank, including their share of any joint account, and not to each separate account. -

See more at: http://www.aldermore.co.uk/personal/savings-accounts/literature-downloads/fscs/#sthash.g2x3ZhJk.dpuf
9 months ago
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1 year, 6 months ago
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Reason for visiting the site? For myself
Gender: Male
Occupation: Employed: Skilled worker
Age: 45-64
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Answer: 
Aldermore is not part of a banking group which means that is a good option if you’re looking to diversify your savings. Certain banks which appear to be independent are in fact not and are part of a large parent bank.

With Aldermore you can invest up to the full £85,000 and know you will be protected under the FSCS (Financial Services Compensation Scheme) which will be double for a couple.
1 year, 5 months ago
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1 year, 8 months ago
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Answer: 
Feedback received through our different channels (customer service, regular surveys with independent organisations such as YouGov and online Ratings & Reviews amongst others) is analysed by the most appropriate person in Aldermore and changes are implemented where required.
1 year, 8 months ago
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1 answer

How do I set up my first account with you?

All comments seems to say Aldermore site is easy to negotiate and understand, but how do I actually register and log in and open an account? Am I missing something?
1 year, 1 month ago
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Reason for visiting the site? For myself
Gender: Female
Occupation: Retired
Age: 65-74
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Answer: 
Dear supergran,

Thanks for using our Ask & Answer service, in order for us to pass on your question to the most appropriate person, could you let us know in which of our products you are interested in?

Thanks
1 year ago
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