Terms & Conditions

Ratings and Reviews Terms & Conditions

Ask and Answer Terms & Conditions

By accessing and continuing to use any part of this website, the visitor shall be deemed to have accepted and be bound by the following terms and conditions. 
The terms shall be governed by, and enforced in accordance with English Law. 

This agreement represents the complete agreement and understanding between Aldermore and any visitor to this site.

Any new features added to the site in the future, shall be subject to the same terms and conditions, unless otherwise stated.

Copyright

All website design, text, graphics, the selection and arrangement thereof, all software compilations, underlying source code, software (including applets) and all other content on this website, are copyright Aldermore and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. 

Visitors are permitted to print and download extracts from this site, provided: (i) No documents or related graphics on this site are modified in any way. (ii) Any use of the content of this site is for personal use of a strictly non-commercial nature. (iii) If copies of these pages are saved to disk, or to any other storage medium, they may only be used for the purpose of subsequent viewing or to print extracts for personal use. 

Prior written permission must always be obtained from Aldermore, before reproducing or storing any part of this website in any public or private retrieval system or service, including other third party websites. 

Parts of this website are driven by software owned by parties other than Aldermore. Their individual trademarks, copyright and intellectual property rights are duly acknowledged. The visitor to this site must exercise all reasonable steps to protect those third party rights.

Proof of Identity

Under the Money Laundering Regulations, Aldermore is required to verify the identity and address of every customer. For lending customers the procedure that Aldermore adopts will be explained in the introductory pack, which you will receive when you apply to open an account. 

Documents that verify your address include originals of recent utility bills, local authority tax bills, and bank or building society statements. Proof of identity papers includes your driving licence and passport. It is essential that the documentation all show the same residential address. 

For savings customers, the specific information/documentation required is explained within the application process. 

All financial institutions must notify the Serious Organised Crime Agency of any suspicious transactions that may arise. By assisting us to comply with these regulations, you are making a very significant individual contribution to stamping out fraud and crime in the UK.

Disclaimer

Information published in this website is intended to provide information only. The reader should independently verify the accuracy and relevance of any information provided here, before relying upon it or using it for any reason. 

Any one that uses the information published in this site does so entirely at their own risk. In relying upon the information, the visitor indemnifies Aldermore against any claims or legal proceedings that may arise from that use. 

Aldermore is not liable to the user of this site, either in contract, tort (including negligence) or otherwise for direct or indirect loss of profits, business or anticipated savings, nor for any indirect or consequential loss or damage arising from the reader relying upon information contained in this site. 

Aldermore does not give any warranty or other assurance as to the operation, quality or functionality of the site. Access to the site may be interrupted, restricted or delayed for many reasons beyond our control. 

Each provision of this disclaimer statement to exclude or limit liability operates separately. If any part is held by a court to be unreasonable or inapplicable, the other parts shall continue to apply.

As part of our on going customer care, we may occasionally contact you by telephone, letter or other means, to keep you informed about other products and services that may be of interest to you. Should you decide that you no longer wish to be contacted in the future, please write to us at our registered address.

Any property used as security, which may include your home, may be repossessed if you do not keep up repayments on your mortgage. Aldermore Bank PLC is regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA).

Aldermore Bank Plc's ratings and reviews terms and conditions

1. CUSTOMER RATINGS AND REVIEWS - CUSTOMER TERMS OF USE

These Terms of Use govern your conduct associated with the customer ratings and review service offered by Aldermore Bank Plc (the "CRR Service"). To the extent of any conflict between Aldermore Bank Plc's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

By submitting any content to Aldermore Bank Plc ("Aldermore"), you represent and warrant that:

•             you are the sole author and owner of the intellectual property rights thereto;

•             all "moral rights" that you may have in such content have been voluntarily waived by you;

•             all content that you post is accurate;

•             you are at least 18 years old; and

•             use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

 

You further agree and warrant that you shall not submit any content:

•             that is known by you to be false, inaccurate or misleading;

•             that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

•             that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

•             that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

•             for which you were compensated or granted any consideration by any third party;

•             that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;

•             that contains any computer viruses, worms or other potentially damaging computer programs or files; and

•             that contains any advertising of third party products or services.

 

You agree to indemnify and hold Aldermore (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

If we consider that a breach of these Terms of Use has occurred, we may, at our discretion, take such action as we deem appropriate, including all or any of the following:

•             immediate, temporary or permanent withdrawal of your right to submit content;

•             immediate, temporary or permanent removal of any post already submitted;

•             issuing of a warning to you;

•             legal proceedings against you for reimbursement of all costs on an indemnity basis resulting from the breach; and/or

•             disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

 

We exclude our liability for all action we may take in response to breaches of these Terms of Use.  The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

For any content that you submit, you grant Aldermore a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Aldermore's sole discretion. Aldermore reserves the right to change, condense or delete any content on Aldermore's website that Aldermore deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Aldermore does not guarantee that you will have any recourse through Aldermore to edit or delete any content you have submitted. Ratings and written comments are generally posted within five business days. However, Aldermore reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Aldermore, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Aldermore, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Aldermore and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

We will not publish your contributions to Facebook or any other social networking sites unless you ask us to, even if you use Facebook to login.

If you wish to complain about any contribution or comment contained on this site, please contact us at ugcontent@aldermore.co.uk.  We will then review the comment and decide whether it complies with these Terms of Use and our content standards.  We will deal with any comment which, in our opinion, violates these Terms of Use.  We will inform you of the outcome of our review within a reasonable time of receiving your complaint.

These terms and conditions, and all disputes or claims arising out of or in connection with them or theirs subject matter or formation (including non-contractual disputes or claims) will be governed by English Law.  The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this site, and to settle any dispute or claim that arises out of or in connection to these Terms of Use.                

 2. CUSTOMER RATINGS AND REVIEWS - PRIVACY

Information you provide to us to submit commentary or questions will be collected and held on Aldermore systems and database and will be used to manage the user generated content on our website.  It will be held, and managed in accordance with our Privacy Policy, which may include providing personal information to our third party service providers. By submitting your information to us you consent to us processing your personal information in this way.

To withdraw from the CRR Service, please contact us at ugcontent@aldermore.co.uk.

Aldermore Bank Plc's ask & answer terms and conditions

1. ASK & ANSWER - CUSTOMER TERMS OF USE

These Terms of Use govern your conduct associated with the ask & answer service offered by Aldermore Bank Plc (the "A&A Service"). To the extent of any conflict between Aldermore Bank Plc's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the A&A Service.

By submitting any content to Aldermore Bank Plc ("Aldermore"), you represent and warrant that:

•             you are the sole author and owner of the intellectual property rights thereto;

•             all "moral rights" that you may have in such content have been voluntarily waived by you;

•             all content that you post is accurate;

•             you are at least 18 years old; and

•             use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

 

You further agree and warrant that you shall not submit any content:

•             that is known by you to be false, inaccurate or misleading;

•             that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

•             that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

•             that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

•             for which you were compensated or granted any consideration by any third party;

•             that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;

•             that contains any computer viruses, worms or other potentially damaging computer programs or files; and

•             that contains any advertising of third party products or services.

 

You agree to indemnify and hold Aldermore (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

If we consider that a breach of these Terms of Use has occurred, we may, at our discretion, take such action as we deem appropriate, including all or any of the following:

•             immediate, temporary or permanent withdrawal of your right to submit content;

•             immediate, temporary or permanent removal of any post already submitted;

•             issuing of a warning to you;

•             legal proceedings against you for reimbursement of all costs on an indemnity basis resulting from the breach; and/or

•             disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

 

We exclude our liability for all action we may take in response to breaches of these Terms of Use. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

For any content that you submit, you grant Aldermore a, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Aldermore's sole discretion. Aldermore reserves the right to change, condense or delete any content on Aldermore's website that Aldermore deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Aldermore does not guarantee that you will have any recourse through Aldermore to edit or delete any content you have submitted. Questions and answers are generally posted within five business days. However, Aldermore reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Aldermore, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Aldermore, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your question or answer, you agree that Aldermore and its third party service providers may use your email address to contact you about the status of your question or answer and other administrative purposes.

We will not publish your contributions to Facebook or any other social networking sites unless you ask us to, even if you use Facebook to login.

If you wish to complain about any contribution or comment contained on this site, please contact us at ugcontent@aldermore.co.uk. We will then review the comment and decide whether it complies with these Terms of Use and our content standards. We will deal with any comment which, in our opinion, violates these Terms of Use. We will inform you of the outcome of our review within a reasonable time of receiving your complaint.

These terms and conditions, and all disputes or claims arising out of or in connection with them or theirs subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this site, and to settle any dispute or claim that arises out of or in connection to these Terms of Use.

2. ASK & ANSWER - PRIVACY

Information you provide to us to submit commentary or questions will be collected and held on Aldermore systems and database and will be used to manage the user generated content on our website. It will be held, and managed in accordance with our Privacy Policy, which may include providing personal information to our third party service providers. By submitting your information to us you consent to us processing your personal information in this way.