The communications we send to customers should be easy to understand and the products and services we offer should meet their needs. We should always offer fair value and provide customers with the support they need, when they need it.
What does this mean for Aldermore?
Under the new Duty we’re required to review our products and services and share the details with our distributors by 30 April 2023, so that they can meet their obligations by the deadline of 31 July 2023. You can download the information sheets for each product below.
You can download the pdfs below to see our approach to meeting the Products & Services Outcome and Price & Value Outcome – Information for distributors of the Product.
Standard level 2 mortgage range
Standard level 3 mortgage range
If you have any questions please email: mortgages.communications@aldemore.co.uk
You can download the pdfs below to see our approach to meeting the Products & Services Outcome and Price & Value Outcome – Information for distributors of the Product.
We’ve created a quick guide below on what the new rules mean for Aldermore and our distributors. You can download this below and we’ll continue to update information in this guide.
Under the Consumer Duty, firms should act to deliver good outcomes for all customers, including those with vulnerabilities.
We hosted a webinar on vulnerable customers, and wanted to share this with you. We had a great speaker panel that included AMI Chief Executive Robert Sinclair and Ben Taylor, Aldermore’s Chief Customer Experience Officer who discussed why it was important when identifying a vulnerable client that this information should then be shared with the lender. Watch the full webinar below to find out more.
Watch our webinar for mortgage brokers with a speaker panel including AMI Chief Executive Robert Sinclair and Ben Taylor, Aldermore’s Chief Customer Experience Officer.