Following the recent Bank of England rate cut decision, we understand you may have some questions about the changes. Further communication will be with you or is on its way to you to confirm the rate change that applies to your account(s). For more information, read more.
You can find information on using internet banking, paying money in and more of our most frequently asked questions on our Help and Support pages. Or you can view some of our popular questions below.
Existing customers can log in and send us a secure message
You can email us at
service@aldermoresavings.co.uk
Aldermore Personal Savings
Freepost RSAZ-AXXH-LHAX
PO Box 762
WALLSEND
NE28 5DH
When you email us, please avoid including any personal information like passwords for your safety. You can easily update your details or change your password through Internet banking. If you want to find out about account specific information, we recommend Secure Message.
If you've forgotten your password you can reset it here. You'll need to enter your User ID, which is linked to your account.
You'll receive an email where you can reset your password, which will need to be activated within an hour. This may be in your spam and junk, so please check these folders.
You can email us at
businesssavings@aldermore.co.ukExisting customers can log in and send us a secure message.
You can email us at
corporatetreasury@aldermore.co.uk02 and 03 numbers are charged at standard call rates and included in most mobile and landline operators inclusive minute packages.