There are many ways we can offer you additional support depending on your needs, from speaking with someone you trust, to giving you extra time to absorb or get help with reviewing information. Here are a few examples of how we can support you:

• Liaise with someone you trust
• Provide you with information in alternative formats such as braille, large print or audio
• Offer you a range of ways to communicate with us
• Give you additional time to absorb and think about any information we send to you
• Provide support options if you’re struggling to make your payments
• Help you identify any other organisations that can give you expert support
• Support you with adjusting your computer to make it easier to use with our website

If you’re experiencing a situation that is impacting how you manage your finances, please let us know how we can help you.

We understand that your circumstances can change, sometimes without warning, and we want to reassure you that we’re here to support you.

If you’re a mortgage or business finance customer and you're worried about making payments, please contact us as soon as possible. We’ll try to help you to take the pressure off and make managing your account a bit easier. You can visit our dedicated help pages at:

Support for mortgage customers with money worries

Support for asset finance customers with money worries