Help and support

Contact information for mortgage customers

02 and 03 numbers are charged at standard call rates and included in most mobile and landline operators' inclusive minute packages.

Residential and buy to let mortgage customers

If you’re looking for a new mortgage, contact a mortgage broker who’ll be able help you find the right mortgage for your individual needs.

You can find a mortgage broker by searching online or by asking friends or family for personal recommendations.

General Enquiries

You can use our online mortgage form to save time with things like requesting a mortgage or redemption statement, switching your mortgage, enquiring about borrowing more and making changes to your mortgage.

 

Submit a request online

You can call us on 0333 321 1000. Please have your mortgage account number to hand. You’ll be asked to enter this in your telephone keypad so we can identify you and best direct your call.

Or you can email the team at mortgage.servicing@aldermore.co.uk if you’re a residential owner occupied mortgage customer.

Buy to let customers

If you’re looking to borrow more or review your buy to let portfolio, email mortgage.advisers@aldermore.co.uk

For existing landlords with 8+ properties who’d like to get in touch with a regional Landlord Specialist, please view our regional map for contact details.

Borrowing more

To find out more about additional borrowing, read our help page on borrowing more.

Switching to a new deal

If you’re coming to the end of your current mortgage deal or you’d like to see your switching options:

Call the team on 0333 321 1000, email: product.switch@aldermore.co.uk or read our help page on switching your mortgage.

 

Our contact centre opening hours are Monday to Friday, 9am to 5pm.

If you’re worried about making your mortgage payments we want you to know that we’re here to support you.

If you’re experiencing money worries, please complete our income and expenditure form and send it to us. We’ll then review your circumstance and contact you to see how we can best support you.

You can also email us at mortgage.support@aldermore.co.uk and we’ll contact you. Visit our money worries page for more information and how to get independent advice. You can also get in touch with us on 01733 821 388.

Festive opening hours

23rd December: 9am -5pm

Christmas Eve: 9am-12:30pm

Christmas Day: Closed

Boxing Day: Closed

27th December: 9am - 5pm

30th December: 9am-5pm

New Year's Eve: 9am-5pm

New Year's Day: Closed

Thursday 2nd January: 9am-5pm             

Friday 3rd January: 9am-5pm   

23rd December: 9am -5pm

Christmas Eve: 9am-12:30pm

Christmas Day: Closed

Boxing Day: Closed

27th December: 9am - 5pm

30th December: 9am-5pm

New Year's Eve: 9am-5pm

New Year's Day: Closed

Thursday 2nd January: 9am-5pm             

Friday 3rd January: 9am-5pm   

 

Our standard contact centre opening hours are Monday to Friday, 9am to 5pm.

Help and Support