Your annual statement

Your annual statement will be posted to you in January and will cover the period from January to December of the previous year. It will show you the balance of your mortgage, your payments and interest charges, any fees accrued over the year. It also confirms the repayment type, product and early repayment charges on your mortgage.

If you’re a company landlord or have complex properties (houses in multiple occupation or multiple properties on one title), you’ll receive your annual statement on the anniversary of when you took your mortgage out with us.

You can request a duplicate copy of your annual statement using our online mortgage request form under the "I’d like a copy of my mortgage statement" option. We’ll post it out to you, however this will not contain your current balance or the most up to date details of your account as it will be an exact replica of your annual statement.

Solicitor redemption requests

If you're a solicitor and you'd like to request a full redemption statement for one of your customers, please use our online request form. Statements will be sent to the email address you provide when we've verified this.  

For any partial redemption requests, please contact our team at mortgage.servicing@aldermore.co.uk or 0333 321 1000.

Important - please ensure you enter the name of your firm as it appears on the regulatory body register. There may be a slight delay if we are unable to match your details accurately.

Customer balance and redemption statement requests

If you'd like to see your mortgage balance, we can send you a summary by email, using our online mortgage request form. Simply select "How much do I owe on my mortgage?" from the drop down list.

You can also request a redemption statement by choosing "How much do I owe on my mortgage?" from the drop down, then "I want to move to another lender".

The validity period will be detailed on each redemption statement, along with any early repayment charges or exit fees.

Alternatively, you can email or request in writing.

For residential and buy to let mortgages:

Email: productswitch@aldermore.co.uk 

Request in writing to: Aldermore Residential Mortgages, PO Box 363, Wilmslow, SK9 0BT

For commercial mortgages:

Email: commercialportfolioteam@aldermore.co.uk 

Request in writing to: Aldermore Commercial Mortgages,4^th Floor, 40 Spring Gardens, Manchester, M2 1EN

We’ll send you your redemption statement within 3 working days. You can also call our team at any stage for an indication of the redemption figure on 0333 321 1000.

Your certificate of interest

If you have buy to let properties, a certificate of interest can help you complete your tax return and confirms interest charged during the relevant tax year. We’ll post a copy to you each year and you’ll receive them after the end of the tax year, usually by the end of April. 

You can submit a request for an extra statement using our online mortgage request form under the "I need tax information about my buy to let mortgage" option. You'll be asked which tax year you need the certificate for.

Alternatively, you can email us at mortgage.servicing@aldermore.co.uk providing your name, account number, and security property address. Or call 0333 321 1000 and we’ll post it out to you.

Fees and charges

We want you to be aware of the circumstances when you might be charged a fee during the life of your mortgage. You can find our full tariff of mortgage charges here.