What to look out for from an Authorised Push Payment (APP) Scammer

To help us protect you from Authorised Push Payment (APP) fraud, here’s what to look out for and what to do if you think you may be targeted.

Fraudsters often impersonate trusted figures such as:

Banks or Building Societies
The Police
Well-known companies
Friends or relatives

They may also befriend victims online to gain their trust and scam them out of money. Be cautious if you’re asked to act quickly for reasons such as:

Your money is at risk
An urgent bill or penalty needs paying
Someone is in trouble and needs financial help
A "too good to miss" investment opportunity

Even if you’re asked to move money to your own nominated account, these requests could still be a scam. Stay vigilant and verify before taking any action.

What to do if you think you may be targeted

Be cautious:

Be wary of unexpected emails from a business or individual letting you know that their payment details have changed. There will be a sense of urgency from the fraudster. 

Don’t make any payments without checking via an independently verified source that the payment details you have are correct. 

If something seems unusual, pause and look out for warnings from us or relevant authorities. 

Report anything suspicious:  

If you think you’ve been targeted by a scam, let us know straight away. We’re here to help, and the quicker you tell us, the sooner we can act. 

Share information:  

If we need details to help with our investigation, please provide anything that can assist us in resolving the issue. 

Work with authorities: 

In some cases, we may ask you to cooperate with the police, either directly or through us, to help resolve the fraud. 

By staying alert and working together, we can better protect you from APP fraud. 

Take Five to Stop Fraud

Stop

Take a moment to pause and think before sharing your money or information. It could save you from fraud. Trusted organisations like Aldermore Bank PLC or the Police will never ask you to move money.

Challenge

Ask yourself: Could this be fake? Is it too good to be true? It’s okay to reject, refuse, or ignore requests. Only criminals will try to rush or pressure you.

Protect

If you’re unsure, contact us immediately at 01733 821 321.

Our team is here to help Monday to Friday, 8:00 am – 5:00 pm (closed weekends and Bank Holidays).

If you have any doubts, do not proceed with the transaction.

For more advice, visit:

Take Five website

Stop! Think Fraud website