To help us protect you from Authorised Push Payment (APP) fraud, here’s what we look out for and what to do if you think you may be targeted:
Be cautious:
Be wary of unexpected emails from a business or individual letting you know that their payment details have changed. There will be a sense of urgency from the fraudster .
Don’t make any payments without checking via an independently verified source that the payment details you have are correct.
If something seems unusual, pause and look out for warnings from us or relevant authorities.
Report anything suspicious:
If you think you’ve been targeted by a scam, let us know straight away. We’re here to help, and the quicker you tell us, the sooner we can act.
Share information:
If we need details to help with our investigation, please provide anything that can assist us in resolving the issue.
Work with authorities:
In some cases, we may ask you to cooperate with the police, either directly or through us, to help resolve the fraud.
By staying alert and working together, we can better protect you from APP fraud.