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New and existing case enquiries

For new business enquiries and submitted DIP’s – choose IVR options 1>2>1

For submitted applications in our underwriting process – choose IVR options 1>2>2

Our normal business working hours are 9.00am – 6.00pm Monday to Friday.

Festive opening hours

23rd December: 9am - 5pm

Christmas Eve: 9am -12:30pm

Christmas Day: Closed

Boxing Day: Closed

27th December: 9am - 5pm

30th December: 9am - 5pm

New Year's Eve: 9am - 12:30pm

New Year's Day: Closed

Thursday 2nd January: 9am- 5pm             

Friday 3rd January: 9am- 5pm  

 

23rd December: 9am - 5pm

Christmas Eve: 9am -12:30pm

Christmas Day: Closed

Boxing Day: Closed

27th December: 9am - 5pm

30th December: 9am - 5pm

New Year's Eve: 9am - 12:30pm

New Year's Day: Closed

Thursday 2nd January: 9am- 5pm             

Friday 3rd January: 9am- 5pm  

 

Person on phone in office

Find your Business Development Manager - new enquiries

Postcodes covered: AB, DD, DG, EH, FK, G, IV, KA, KW, KY, ML, PA, PH, TD

Alternatively, you can contact our office BDM team on 0333 321 1000 

Grant Nisbet

Business Development Manager

Postcodes covered: BB, BD, CA, HD, HX, LA, M, OL, SK, ST, S

Alternatively, you can contact our office BDM team on 0333 321 1000 

Tom Goldie

Business Development Manager

Postcodes covered: BL, CH, CW, FY, L, LL, PR, WA, WN

Alternatively, you can contact our office BDM team on 0333 321 1000

Carly Phillips

Business Development Manager

Postcodes covered: B, CF, DY, GL, HR, LD, NP, SA, SY, TF, WR, WS, WV

Alternatively, you can contact our office BDM team on 0333 321 1000

Hayley Gittins

Business Development Manager

Postcodes covered: BA, BH, BS, DT, EX, PL, SN, TA, TQ, TR

Alternatively, you can contact our office BDM team on 0333 321 1000

Max Thompson

Business Development Manager

Postcodes covered: DH, DL, HG, HU, LS, NE, SR, DN, TS, WF, YO

Alternatively, you can contact our office BDM team on 0333 321 1000

David MacKenzie

Business Development Manager

Postcodes covered: CV, LU, MK, NN, OX, NG, DE, LE, LN, PE, AL, HP, WD, EN

Alternatively, you can contact our office BDM team on 0333 321 1000

Simon Harvey-Ricketts

Business Development Manager

Postcodes covered: CB, CM, CO, IP, NR, RM, SG, SS

Alternatively, you can contact our office BDM team on 0333 321 1000

Hannah Buckenham

Business Development Manager

Postcodes covered: W, WC, SW, SE, NW, N, EC, E, IG, BR, DA, ME, TN, CT

Contact our office BDM team on 0333 321 1000

Postcodes covered: SO, RG, PO, GU, SL, UB, TW, KT, SM, CR, RH, BN, HA

Alternatively, you can contact our office BDM team on 0333 321 1000

Danielle Walters

Business Development Manager (working days Monday - Thursday)

Other contact information

See our mortgage product switch documents for more information.

You can switch up to 17 weeks before the end of your client's current deal.

Select IVR option 1 > 2 > 3

If you're a solicitor and you'd like to request a full redemption statement for one of your customers, you can use our online request form.  Statements will be sent to the email address you provide when we've verified this. 

For any partial redemption requests, please contact our team at mortgage.servicing@aldermore.co.uk or 0333 321 1000.

02 and 03 numbers are charged at standard call rates and included in most mobile and landline operators inclusive minute packages.