This content is for intermediary use only. If you're a mortgage customer, please
click here.This content is for intermediary use only. If you're a mortgage customer, please
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Is your case within our SLA?
We ask that you please don’t call us for an update. Our team can't provide any additional information on cases within SLA.
Pre-Underwrite
Case managers review the application once all minimum submission documents are uploaded. They check for missing or incorrect information and recheck the case every three working days. Once complete, the case moves into the underwriter’s queue. Note: The case is not reviewed by an underwriter at this stage.
Underwriter Review
The underwriter assesses the application against Aldermore’s lending criteria and policy. They may request additional information to support the application.
Underwriting Pipeline
Final checks are carried out to ensure all relevant documents and the valuation are in place. The underwriter may request missing information and reviews the case every four days. If complete, the case progresses straight to offer without further checks.
Mortgage Offer
The mortgage offer is approved and issued to you, the acting solicitor and your client.
For owner-occupied and individual buy to let applications. You can log in to our Residential Mortgages Broker Portal or register here.
For HMOs, limited companies, multi unit freehold and multi property applications. If you’ve already registered for our Commercial Mortgages Broker Portal, you can log in here.